Each experience includes the specific services listed on the package page you select. Depending on the experience, this may include coordinated hospitality elements, pickup coordination, fan environments, partner venue access, snacks or light bites, event-day support, and operational guidance before your experience date. City TourHub curates and coordinates the experience so visitors can enjoy the World Cup atmosphere in New York and New Jersey with more clarity, comfort, and less stress.

No. Match tickets are not included unless a package page explicitly states otherwise. Official FIFA World Cup 2026 ticketing is handled through FIFA and its authorized ticketing channels.

No. City Tour Hub experiences are independent local hospitality and coordination experiences. City Tour Hub is not affiliated with, endorsed by, or sponsored by FIFA, the FIFA World Cup, or MetLife Stadium.

After your purchase, you will receive: a reservation confirmation email, your Reservation Confirmation Kit, a link to complete your Experience Form, follow-up updates by email and WhatsApp, your NYC & New Jersey World Cup Guide, your Matchday Instructions Card closer to the event, and your Final Experience Pass with confirmed operational details before your experience day.

The Experience Form allows our team to prepare your reservation properly. It helps us collect guest information, preferred pickup area, contact details, accessibility or special assistance needs, and experience preferences. This step is required before final experience credentials can be issued.

Yes. Immediately after completing your purchase, you will receive a confirmation email with your reservation details. Later, once your operational details are finalized, you will receive your Final Experience Pass.

During the reservation process, you will select your preferred pickup area based on where you expect to stay or arrive. City TourHub is planning pickup options in both New York and New Jersey. The final pickup point and timing will be confirmed closer to your event date based on the coordination plan for that experience.

Your confirmed pickup location, recommended arrival time, and operational instructions will be shared approximately 72 hours before your experience, together with your Final Experience Pass.

When transportation coordination is included in a package, it is arranged with independent, duly licensed transportation providers. City TourHub coordinates the broader local experience, guest communication, and event-day flow.

The Final Experience Confirmation is your most important operational document for the day of your experience. It may include your confirmed reservation details, package information, event date, pickup instructions, timing, host or support information, and your check-in credential or QR code. "This is not a stadium ticket or official event credential."

No. Your pass is unique to your reservation and should not be shared. Do not forward the pass link, QR code, barcode, or screenshots of the pass. Once scanned or validated during check-in, the pass may be marked as used and may not be reusable. This pass is used only for CityTourHub check-in and does not grant stadium admission.

You can contact our team through the WhatsApp or email support options listed on the website. Our team will continue to assist you by email and WhatsApp throughout the pre-event process and during the operational coordination of your experience.